publish.siteHow can we help?
Most questions are answered below. If you're still stuck, email us — a real person will get back to you, usually within one business day.
Questions about your account, billing, or a job? We reply within ~1 business day.
Common questions
How do I reset my password?
On the sign-in page, choose "Forgot password" and enter your email. We'll send a reset link. If it doesn't arrive within a few minutes, check your spam folder, then contact us.
How do jobs and plan limits work?
Each repurpose run counts as one job. Free includes 3 jobs per month, Creator 30, and Pro is unlimited (subject to fair use). Regenerating or humanizing an existing output does not use a job credit.
A format didn't generate — was I charged a credit?
If some formats fail but others succeed, the job counts once — but you can Regenerate the missing formats for free. If every format fails, the credit is automatically refunded. Rate-limited jobs are recoverable: wait a minute and retry.
How do I upgrade, downgrade, or cancel my plan?
Manage your subscription from your account billing settings, which opens the secure customer portal. You can change or cancel your plan there at any time; cancellations stop future billing.
Can I get a refund?
If something went wrong with a charge, email us at hello@publish.site and we'll make it right. Include the email on your account and the approximate date of the charge.
How do I export my outputs or delete my account?
You can copy or download any output from the History page. To delete your account and all associated data, email us from your account address and we'll process it within 30 days.
Is my content used to train AI models?
No. Your content is sent to the AI provider only to generate your outputs and is not used to train models. See the Privacy Policy for full detail on how your data is handled.